Overview
At Silk Cotton Prints, we want you to love what you ordered. Because many of our products are printed, personalized, or made specifically for each customer, some items are not eligible for standard returns. Please review our policy below before placing your order.
Returns
We accept returns on eligible, non-customized merchandise within 14 days of delivery.
To qualify for a return, the item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or other signs of use
- Returned with any original packaging or tags, when applicable
Customers must contact us before sending a return. Items returned without prior approval may not be accepted.
Custom & Personalized Items
Because custom and personalized products are created specifically for you, all custom and personalized sales are final.
This includes, but is not limited to:
- Custom names
- Custom photos
- Personalized text
- Custom logos
- Special color or design requests
- Made-to-order products created specifically for the customer
We cannot accept returns or exchanges on personalized items due to sizing issues, change of mind, spelling submitted incorrectly by the customer, or other customer-provided information.
Please carefully review all names, dates, spelling, sizes, colors, photos, and other personalization details before submitting your order.
Incorrect, Damaged, or Defective Items
If we made a mistake with your order, we will make it right.
Please contact us within 5 days of delivery if you receive an item that is:
- Damaged
- Defective
- Incorrect
- Printed incorrectly
- Different from what you ordered
Please include your order number and clear photos of the item and the issue.
After reviewing the claim, we may offer a replacement, refund, or other appropriate resolution.
Do not discard the item until your claim has been resolved, as we may request additional photographs or require the item to be returned.
Sizing Issues
Customers are responsible for selecting the correct size before ordering.
Please review the product’s size chart before completing your purchase. Because apparel sizing can vary between brands and styles, we cannot guarantee that every item will fit the same.
Custom or personalized merchandise cannot be returned because the wrong size was selected.
For eligible non-customized merchandise, sizing-related returns may be accepted if the item otherwise meets our return requirements.
Exchanges
We currently do not offer direct exchanges.
If an eligible non-customized item needs to be exchanged, please contact us. You may be asked to return the original item and place a new order for the desired size, color, or product.
Custom and personalized merchandise is not eligible for exchange.
Return Shipping
Unless the return is the result of an error by Silk Cotton Prints or the product arrived damaged or defective, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a shipping method that provides tracking. Silk Cotton Prints is not responsible for returned packages that are lost or damaged while being shipped back to us.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process the refund after it has been issued.
Shipping charges are generally non-refundable unless the return resulted from an error by Silk Cotton Prints.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because some products enter production shortly after an order is placed, we cannot guarantee that an order can be canceled once production has started.
Custom or personalized orders that have already entered production cannot be canceled or refunded.
Customer-Supplied Information
Customers are responsible for ensuring that all information submitted with an order is correct, including:
- Names
- Dates
- Spelling
- Sizes
- Colors
- Addresses
- Images
- Logos
- Custom text
Silk Cotton Prints is not responsible for errors that appear on a finished product when those errors were included in the information submitted or approved by the customer.
Color & Image Variations
Colors displayed on phones, computers, and other screens may vary slightly from the colors of the finished product.
Small differences in print placement, size, or color may occur as part of the printing process and are not considered defects unless the difference substantially affects the design or product.
Sale & Clearance Items
Items marked Final Sale, clearance merchandise, and certain promotional products are not eligible for return unless they arrive damaged, defective, or incorrect.
Contact Us
If you have a problem with an order or would like to request a return, please contact Silk Cotton Prints and include:
- Your full name
- Order number
- Reason for the return or claim
- Photos of the product, when applicable
We appreciate your business and will do our best to resolve legitimate order issues quickly and fairly.
Silk Cotton Prints
A brand of A&D Emporium